As a smaller business, you can interact with customers on a more personal level. This creates a foundation for future expectations. Customers expect a certain level of quality and service no matter what goes on behind the scenes.
While growth is a sign of success, it can also be a challenging time for companies. You’re making a name for yourself, but you’re also tasked with making organizational changes that fit this new scope.
So how do you ensure that customers receive the same level of quality and service amidst this change? We’ve got a few helpful tips for maintaining quality engineering:
How Growing Businesses Can Keep Delivering Quality EngineeringOnboard New Team Members
As a company’s client base grows, they can expect to receive more phone calls, emails and messages. Without enough staff to handle these demands, customers might be placed on hold for an extended period or receive responses to their emails days later.
One way to prevent this lag is to hire more team members. Their onboarding process should emphasize the core values of the company as it pertains to quality and service. This helps to create an infrastructure where the initial culture of quality engineering is preserved.Introduce New Technology
When a company uses older tools and technology, it can be a frustrating process for both employees and customers. Employees are unable to work as efficiently as they would like, while customers are forced to play the waiting game on the back end.
Investing in the right systems helps to improve productivity and keep up with growing demands. For instance, with a web-based project management software, it’s possible for different departments to monitor the status of engineering projects and document data as needed. It also allows for better communication between employees, which ensures all of the necessary requirements are met.Partner with a Solutions Provider
While internal shifts can help preserve quality engineering, some companies may consider partnering with an engineering solutions provider. This could be especially beneficial in scenarios where highly customized and complex engineering designs are required.
iCONN is dedicated to providing such services. As an extension to your engineering department, we’ll work to deliver robust solutions for the design of cables and connectors. Our commitment to total quality management ensures the best end result, all while minimizing overall costs.