Let’s say you’re vetting companies for a particular product or service, and the decision boils down to more than one candidate. Each prospect offers competitive pricing, a quality product or service and decent customer reviews. How will you choose between them? Check to see if they are an ISO certified company that backs up their credibility.
An ISO certified company recognizes a globally recognized standard representing an organization’s commitment to providing products or services that are safe, reliable and of excellent quality. There are many types of ISO certifications (for example, ISO 9000, ISO 14000, ISO 26000) and if a company has one, it means it went through rigorous audits to get it.
ISO Certified Companies: Customer-Side Advantages of ISO 9001 Certification
The ISO 9001:2008 certification applies to any size and type of business. Generally speaking, ISO 9001:2008 improves the effectiveness of a company’s Quality Management Systems by requiring organizations to define and improve their processes and procedures. The primary focus of this certification is to empower companies to effectively and consistently meet customer requirements and expectations. The certification process can take anywhere from three to six months to complete, and certification holders must re-certify annually. Why should you care? Because an ISO certified company means significant benefits for customers, including:
A Superior Customer-Centric Experience
Customer satisfaction is a core pillar of the ISO 9001 standard. ISO certified companies that maintain certification understand their processes with incredible detail, which empowers them to find opportunities for improvement more easily. And because recertification is an annual requirement, ISO 9001-certified companies are in a state of constant refinement to provide the best possible customer experience, year after year.
Reduced Cost of Service
ISO 9001 certification pushes an ISO certified company to reach optimal operational efficiency. Greater efficiency lowers the cost of operation, which impacts a company’s bottom line and the rates that get passed on to customers.
Consistent Level of Quality
If a company has its ISO 9001 certification, it’s shown through audits that operations are systematic and effectual, including the handling of customer complaints. All certified companies are required to have a system in place for detecting how and why a problem occurred, how to resolve it and what needs to change (operationally) to ensure the same problem doesn’t happen again. We call this problem-solving strategy “root cause corrective action,” and it is a cornerstone of consistent quality service.
The ISO 9001 certification process brings a company’s employees and departments together. It gets everyone working toward the same goals, holds everyone accountable for their part in the process, and ensures that everyone understands and works according to the same standards. This degree of collaboration translates into quality service that customers can trust.
iCONN Systems: ISO 9001 Certified
iCONN Systems has been an ISO 9001:2008 certified company since 2014. The company just passed the ISO 9001 recertification audit (which entailed 26 hours of auditing) without a single corrective action or finding. iCONN was found particularly adept at reducing the risk of defects that can contaminate an entire product batch by routinely segregating parts using CNC dump bins. The audit also revealed that our internal document and record management system is well developed, and our training videos are highly effective.
Immediately following our recertification, iCONN will undergo another update to our processes systems and procedures to be in compliance with a new iSO 9001:2015 standard. The 2015 standard encourages greater participation from top management, incorporates greater risk management to help organizations identify risk before it happens, and makes it easier for organizations to adopt and align other standards.
Are you working with an ISO certified company? This is just one of the many ways a connector engineering company can add value to their services and preserve a high standard of customer satisfaction. To learn more about how to maximize your partnership with a connector engineering partner, check out the article, 5 Mistakes in Cable Connector Assemblies and How to Avoid Them.